Legal

Privacy Policy

How we collect, use and protect personal data when you use this website, enquire about a room or rent with us.

01Who we are

Bespoke Co Living (“we”, “us”) rents furnished rooms in condominium homes in Singapore and manages those homes for their owners.

This policy explains what personal data we collect through this website and when you rent or enquire about a room, how we use it, and the choices you have. We handle personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).

02The short version

You can browse every room without an account, and we do not use cookies, analytics or advertising trackers on this website.
Our enquiry forms do not store anything on this website. They open WhatsApp or your email app with your message, and you choose whether to send it.
We use your details to answer you, arrange viewings, prepare your tenancy and set up access to your building.
We share details only where needed to run your tenancy, such as with the condo management, or where the law requires it. We do not sell personal data.
You can ask to see, correct or withdraw consent for your data at any time by emailing hello@bespokecoliving.com.

03Personal data we collect

When you browse this website

We do not ask you to create an account or sign in.
Rooms you save with the heart button are kept only in your own browser. They are never sent to us.
Like any website, our hosting provider may keep standard technical logs, such as your IP address, browser type, the pages you open and the time. These are used to keep the site running and secure.

When you contact us

What you choose to give us, such as your name, phone number, email address, the room you are asking about, your preferred move-in date and your message.
Your WhatsApp number and profile name if you message us on WhatsApp, or your email address if you email us.

When you view or rent a room

Details needed to prepare and manage your tenancy agreement, such as your full name, contact details, identification document details, tenancy dates and payment records.
Details the condo management needs to register you as a resident and give you building access, such as your name, unit and tenancy period, and where a condo uses it, access card or face recognition registration.
Messages and records about repairs, cleaning and other requests during your stay.

When you are a homeowner

Your name and contact details, and details about your property such as the condo, number of bedrooms and availability.

04How we use your personal data

To reply to your enquiry and send you details, photos, videos or 360° views of rooms.
To arrange viewings with you and, where needed, with the residents of the home.
To prepare, sign and manage your tenancy agreement, including rent, fees, deposits and move-out.
To register residents with the condo management and set up building access.
To arrange repairs, cleaning and other services for the home.
To assess and manage homes offered to us by owners.
To meet legal and regulatory requirements, such as occupancy rules for private homes and requests from public agencies.
To send you news about rooms or homes, but only if you have agreed to receive it.

05Who we share it with

We share personal data only when it is needed for the purposes above:

Condo management (MCST) and its managing agent, to register residents, give building access and send tenancy documents they ask for.
The owner of the home you rent, where needed for the lease of that home.
Service providers who work for us, such as cleaners, repair contractors, payment and banking services, and website and email hosting.
Public agencies, courts or regulators when the law requires it.
Our professional advisers, such as lawyers and accountants.

We do not sell or rent personal data to anyone.

06Third-party services on this website

Some features of this website load content from other companies. When they load, those companies receive technical information such as your IP address, and their own privacy policies apply:

Maps are provided by OneMap, a service of the Singapore Land Authority.
The code that shows maps and 360° views is delivered by cdnjs, run by Cloudflare.
3D tours, where a home has one, are provided by Matterport and load only after you start the tour.
Enquire and WhatsApp buttons open WhatsApp, run by Meta. “Open in Google Maps” links open Google Maps.

07Cookies and browser storage

This website does not set cookies and does not use analytics, advertising or social media trackers.

We use your browser's local storage for one thing: remembering the rooms you save. You can remove them by un-saving the rooms or clearing your browser's site data. Third-party services such as a Matterport 3D tour may use their own storage when you use them.

08Marketing messages

We send news about rooms or homes only if you agree to receive it. You can tell us to stop at any time, and we respect the Do Not Call Registry for phone numbers registered with it.

09How long we keep it

We keep personal data only for as long as we need it for the purposes above, or as long as the law requires. For example, tenancy and payment records are kept for as long as needed for accounting and legal purposes. Enquiries that do not lead to a tenancy are deleted when we no longer need them.

10How we protect it

We take reasonable steps to protect personal data from unauthorised access, use or disclosure. Only people who need it for their work can see it. No method of sending or storing data over the internet is completely secure, so please do not send identification documents unless we ask for them for your tenancy.

11Data stored outside Singapore

Some of the services we use, such as messaging, email and cloud storage, may store data outside Singapore. When that happens, we take steps to make sure your data is protected to a standard comparable to the PDPA.

12Your choices and rights

Access: ask what personal data we hold about you and how it has been used in the past year.
Correction: ask us to correct personal data that is wrong or incomplete.
Withdraw consent: tell us to stop using your personal data. If you do, we may not be able to continue with a viewing or tenancy, and we will explain what that means before we act.

Send your request to hello@bespokecoliving.com. We may need to confirm your identity first. We aim to reply within 30 days, and will tell you if we need longer.

If you are not satisfied with how we handled your request, you can contact the Personal Data Protection Commission (PDPC).

13Young people

Our rooms are rented to adults. If you are under 18, please ask a parent or guardian to contact us for you.

14Changes to this policy

We may update this policy when our services or the law change. The date at the top of this page shows when it was last updated.